Orders are typically processed within 1–2 working days. During busy periods or new collection launches, processing may take slightly longer.

Please contact us as soon as possible after placing your order. Once your order has been processed or dispatched, we may be unable to make changes or cancellations.

Once your order has been placed successfully, you will receive an order confirmation by email.

Available payment methods will be displayed securely at checkout.

Payments are processed securely through our payment providers. ÉLAN Paris does not store your full card details.

We offer FREE UK DELIVERY on orders over £50. Delivery charges for orders below £50 are shown at checkout.

Once your order has been dispatched, you will receive an email containing your tracking information where available.

Available delivery destinations and shipping charges will be shown at checkout.

Yes. Items can be returned in accordance with our returns policy. Items must be unworn, unused and returned in their original condition with all tags attached.

Please contact us with your order details and we will provide the relevant return instructions.

Once your return has been received and approved, your refund will be processed back to your original payment method. Your bank or payment provider may require additional time for the refund to appear.